Insurance FAQs for US and MX Residents

US Citizens- Do I require proof of insurance to pick up my vehicle?

You will require proof of your Collision Damage Waiver from your Third Party Insurance provider (e.g. Credit Card provider, Third Party Insurance Supplier) when you pick up your vehicle depending on the supplier's policy. Please refer to the supplier rental conditions for your booking to check this, you will not be able to pick up your vehicle without proof of cover.

US Citizens- What is the basic insurance cover and what is included with it?

Option 1

Allianz/Mondial collision damage Protection up to $75K (Pays up to $75,000 with $0 deductible), if eligible, will be available for you to add to your booking.

Option 2

Your credit card may provide you with insurance cover on car rentals. However, not all credit cards will provide this cover so you will need to confirm with your card supplier whether you are eligible for this insurance coverage. If you are eligible for this cover please be advised there will be requirements with this cover that you will be subject to i.e. you will need to provide a letter from your credit card supplier confirming cover, your car rental must be booked with this credit card etc.

Please note that you will be required to leave a deposit at the start of your rental, based on your rental terms and conditions.

Option 3

You may be able to purchase a Collision Damage Waiver (Loss damage waiver) or insurance cover at the car rental desk upon collection of the vehicle. Please note that this is a product that is offered directly from the supplier. For any further information please contact the supplier directly.

MX Rentals- Is there anything I should be aware of with the basic insurance cover if I'm renting in Mexico?

If you are renting in Mexico, your basic insurance cover will not include any CDW (Collision Damage Waiver Insurance). The CDW is usually purchased by customers that are not covered for vehicle damage or loss by their Credit Card Company (or insurance linked to a credit card).

Please be advised that a deposit is mandatory to leave at the desk even if you take out any insurance cover. Please refer to your T&C's in regard to this deposit to ensure you have the funds available for pick-up.

Insurance documents required at pick-up*:

1. A letter from your credit card provider/bank confirming proof of cover signed and stamped by the credit card provider/bank to prove that it is a valid document.

2. This letter needs to be addressed to the supplier and not to the partner (e.g. Hertz not Volaris)

3. This letter needs to be dated before the start of the rental period.

*Please read the Terms and Conditions for the specific rental

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