We are committed to providing you with an exceptional level of service and customer care. We realize that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens we want to hear about it so that we can try to put things right.
If you have a complaint about our service relating to insurance you can use the below details to contact us.
If your complaint is not related to an existing claim or you require a premium refund please email: insurancesupport@cartrawler.com
If you have an insurance complaint relating to an existing claim or you are having problems logging your claim please email: carhireclaims@axa-assistance.co.uk
- Please put the complaint in the subject heading.
For more information, please refer to your policy terms and conditions.
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