What is your cancellation policy?
The cancellation policy and administration charge can vary depending on the car rental supplier and cancellation option you have chosen. Please read your cancellation and no-show policy before proceeding with a booking to make sure you are happy with the option.
Remember that cancellations and changes are not possible once the pick-up time has passed on the booking. This applies to all bookings.
What is your cancellation policy for fully prepaid or part-paid bookings?
If you cancel up to 24 hours (in some cases 48 hours) prior to your pick-up, in almost all circumstances you will be refunded in full.
If you cancel with at least 24 hours (in some cases 48 hours) in advance, in almost all circumstances you'll receive a full refund minus the administration charge outlined in your terms and conditions. Refunds are processed within 5 working days and will reflect in your account within 3-5 working days based on your bank's policies.
Applies to all bookings:
If your online payment is less than the stated administration charge, no refund will be made for your car rental booking if you cancel your booking when the administration charge applies.
If your booking is made less than 24 hours (in some cases 48 hours) before pick-up, the cancellation policy will automatically apply to your booking.
All cancellations should be made on our Manage Booking section, and not with the car rental company directly. Should you agree to cancel directly with the car rental company on arrival, you must also inform us of this change to your booking before your pick-up time for cancellation to be possible. If you do not cancel directly with us more than 24/48 hours before the scheduled time of pick-up but have canceled with the car rental company, no refund will be issued.
Changing your booking or canceling optional extras may not be possible less than 24 hours before pick-up.
What is the cancellation policy of your additional insurance product?
If you purchased an additional insurance product with your car rental the policy will be automatically canceled if you cancel your car rental booking.
What is your No-Show Policy?
No refunds will be given for customers who do not show up for their bookings, customers unable to pick up their vehicle because they do not have the required documentation will also be considered 'no-show's' and will not be entitled to a refund.
The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car rental has been cancelled at least 48 hours in advance, you will not be entitled to a refund.